Technical Support Engineer - London - £28,000 to £34,000 Benefits
My prestigious client, a growing Managed Service Provider, are looking for a Technical Support Engineer who can provide 1st/2nd line support services to their financial customers using a variety of technologies on a permanent basis.
Essential skills needed for Technical Support Engineer:
* Excellent communication skills on all levels * Microsoft Windows 7 / 8 / 10 Desktop skills and experience * Microsoft Office Suite experience * Active Directory administration experience * Office 365 or Exchange 2010/2013 support experience * Local and network printer installation, configuration & support * Demonstrable ability to manage and priorities significant workloads * Citrix and thin client technologies awareness * ITIL Awareness
Desirable skills for Technical Support Engineer:
* Previous experience working for an MSP * Experience working in the financial industry
The role of a Technical Support Engineer:
* Providing high quality 1st and 2nd line support to a variety of technologies * Timely resolution or escalation of customer tickets to 2nd line/3rd line * Actively monitor the network monitoring system and action/escalate any critical/impacting alerts * Take ownership of customer issues and provide regular and timely updates on faults/issues to customer, service desk manager and account managers * Follow change control procedures considering the risk to the business of any proposed updates/changes * You will work as part of a team of engineers who will restore normal service operation with minimum disruption to customers, ensuring that the best achievable levels of availability and service * You will ensure daily checklists on client sites are completed and any issues are reported and resolved effectively by the Service Desk including troubleshooting day to day problems when identified * And a lot more…
This is an exciting opening that will not only allow you to develop your current skill set, but will also open up opportunities for you to excel in your career and gain additional training from a company that looks after and takes pride in their employees.
If you are interested in this role we would love to hear from you!
Alternatively for more information, please contact Philippa Russell.
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