1st/2nd Line Service Desk Analyst- £180 per Day (3 month Contract Extensions) - Woking
A Client of mine, has a fantastic opportunity for a 1st/2nd Line Service Desk Analyst to join their growing team. The 1st/2nd Line Service Desk Analyst will be working in a busy help-desk environment. This role will be focused on providing both user and system support for the business.
Working as a 1st/2nd Line Service Desk Analyst, you will be joining a team that is responsible for providing a high level of customer service to users over the phone, via remote support, face to face and via email. As a 1st/2nd Line Service Desk Analyst, you will be prioritising daily checks on the IT systems as well as being responsible for providing technical support to users that experience hardware/software technical issues.
As a 1st/2nd Line Service Desk Analyst, you will be dealing with both, first point of contact issues along with escalation issues. The goal is to make sure that customer value is maintained to the standards required by the business so therefore, a high level of customer experience will be required within this environment.
Key Skills Required for a 1st/2nd Line Service Desk Analyst:
* Windows 7/10 * Office 365 - Troubleshooting * Active Directory - Administration management and Group Policy Management * Experience having worked with a Ticketing System
Desirable Skills Required for a 1st/2nd Line Service Desk Analyst:
* ITIL * InTune
This will give you the opportunity to work in a fast-paced environment whilst also offering a great potential for career progression and development in a dynamic environment.
If you are interested in the position of 1st/2nd Line Service Desk Analyst, please apply directly in the first instance.