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Service Desk Analyst


Network Systems Infrastucture

Up to £27500.00 per annum

East London


Job Description

Role: Service Desk Analyst

Location: East London

Salary: £27,500

A client of mine are looking to hire a Service Desk Analyst to join their IT team. The Service Desk Analyst will be joining a busy team and will be responsible for providing support to users over the phone, via remote support, face to face and via email.

The Service Desk Analyst will be responsible for providing a high level of support to users across the business. The Service Desk Analyst will be leasing with other departments across IT on a regular basis to ensure that the best service possible is delivered at all times.

Must have experience of having providing support to users on a Service Desk with Windows 10, Office 365 and Active Directory.

Key Experience - Service Desk Analyst:


Previous experience working on a Service Desk

Windows 10

Office 365 administration - mailbox creation, distribution lists

Active Directory - create users, passwords resets

Excellent customer service skills

Excellent communication skills

Desirable Experience - Service Desk Analyst:



Skype For Business


Microsoft Certifications

This role of Service Desk Analyst will give you opportunity to work in a fast-paced environment whilst also offering a great potential for career progression and development in a dynamic organisation.

If you would like to apply for the role of Service Desk Analyst, please apply directly in the initial instance.

Service Desk Analyst / Windows 10 / Office 365 / Active Directory / SharePoint / Skype For Business / ITIL