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Service Desk Analyst - Central London - £30,000-£35,000 Bens

BBBH1828_1555394918

Network Systems Infrastucture

£30000.00 - £35000.00 per annum Benefits

City

Permanent

Job Description

Service Desk Analyst - £30,000 - £35,000 - Law firm, 1st Line, 2nd Line, Previous Law Firm experience essential

Our leading law firm require a Service Desk Analyst (Law firm, 1st Line, 2nd Line) to provide first and second line support for users throughout the firm.

As the firm's Service Desk Analyst (Law firm, 1st Line, 2nd Line) you will seek to resolve as many calls as possible at the first point of contact whilst assisting in maintenance the firms network, including all hardware and all associated application software.

Position requirements

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Ability to deal with high pressured IT requirements in a timely and efficient manner
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Experience of working on a busy multitasking service desk supporting multiple locations
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Exceptional customer service and client facing skills
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Experience of working in an ITIL environment. ITIL Foundation Certificate highly beneficial
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Legal sector experience
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Written and oral communication skills
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Exceptional analytical and troubleshooting skills
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Keen attention to detail
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Commitment e.g. assists with overtime, covering shifts
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Highly pro-active in seeking out tasks to develop skills and experience
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Ability to effectively prioritise and execute tasks in a high-pressure environment.
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Experience of working in a team-oriented, collaborative environment.
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Business awareness

Technical requirements preferred

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Windows 7/Windows 10 - MCDST certification or equivalent experience
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MS Office 2010 /2013/2016- MOS certification or equivalent experience
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Document Management Systems (Opentext DM5)
*

Active Directory
*

Mobile Device Management
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Basic networking skills eg TCP/IP, patching etc
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Contact Relationship Management system (InterAction)
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Practice Management Systems (Aderant)
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Digital Dictation (BigHand)
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Citrix
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MS Exchange
*

LANDesk
*

Time Recording Software (Aderant)
*

IP Phone administration (Mitel)
*

Windows Phones/iPhone SE

If you would like to be put forward for this role please apply with an updated copy of your CV and you will be contacted by Alastair.

Active Directory BigHand CITRIX Exchange iOS iPhone Mitel MS Exchange MS Office MS Office 2010 MS Office 2013 TCP/IP Windows 10