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Service Desk Analyst - £25,000 - £30,000 Bens- Leicester


Network Systems Infrastucture

£25000.00 - £30000.00 per annum Benefits



Job Description

Service Desk Analyst - £25,000 - £30,000 Benefits - Leicester

A market leading client of mine that are currently undergoing an IT Change and Transformation Programme across the business and are looking for a Service Desk Analyst to join their team. The Service Desk Analyst will be joining the business at a very exciting time as they are investing, growing and transforming their business to provide a better service to new and old customers.

The Service Desk Analyst will be responsible for providing 1st and 2nd Line technical support to business users, work alongside a wide range of teams to resolve incidents as quickly as possible and escalate issues when required. Furthermore, the Service Desk Analyst must adhere to all SLA's and provide excellent customer service throughout support.

Job Responsibilities - Service Desk Analyst:

* Provide 1st and 2nd Line Technical support
* Perform system administration tasks in a Windows Active Directory environment
* Network troubleshooting
* Software installation and support
* Support remote users
* Use ITIL practices
* Share your knowledge and experience with other team members
* Adhere to all processes and procedures

Key Skills - Service Desk Analyst:

* Provided 1st and 2nd Line support
* Active Directory - password resets, creating new users, creating distribution lists
* Windows 10
* Imaging - SCCM/WDS
* Basic networking - TCP/IP, DNS, DHCP
* Remote desktop environment - Citrix or VMware
* Excellent communication skills

Desirable Skills - Service Desk Analyst:

* Microsoft certifications
* Office 365
* Networking - switches, ethernet

If you are interested in this great opportunity of Service Desk Analyst that will allow you to enhance your skillset whilst working within a growing company, then please apply in the first instance and you will be contacted to discuss the role.

Service Desk, 1st/2nd Line, 1st and 2nd Line, Technical Support, IT Support, Service Desk Analyst, Service Desk Support, Windows, Active Directory, Imaging, SCCM, WDS, Networking, TCP/IP, DNS, DHCP, Citrix, VMware, Remote support