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Service Design & Introduction Analyst


Network Systems Infrastucture

£40000 - £45000 per annum Benefits



Job Description

Service Design & Introduction Analyst - £40,000 - £45,000 - City of London

The Service Design & Introduction Analyst will be working with a leading financial services client of mine and will be tasked with assisting with the designing and transitioning services into production working closely with business stakeholders and internal teams.

As a Service Design & Introduction Analyst, you will look at each of your projects and fully understand what the service support will look like, the resources required along with the support requirements.


* Broad experience as a Service Design or Transition role with ITIL
* Understanding an IT department and the roles within it, especially how the service is delivered
* Previously worked with service teams, Vendor Support Agreements, Server Level Agreements, Operational Level Agreement and operating models
* Prior experience working alongside project managers to create service documentation
* Have successful experience working with IT Project Managers and internal IT teams
* Knowledge of MS Office applications
* Familiarity of ITIL framework
* ITIL qualifications
* Self-starter with excellent interpersonal and communication skills
* Proven ability to identify potential service risks and assumptions


* Previous experience working in finance
* Previous experience working in projects

If you are interested in this unique job opportunity for my renowned financial client then please apply and you will be contacted to discuss the role.

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