Level 1 Network Support Engineer - £24,000 - £28,000 Benefits - Liverpool Street, London
Job Title: Level 1 Network Support Engineer
Location: Liverpool Street, London
Salary: £24,000 - £28,000
Working for a growing well-established business, the Level 1 Network Support Engineer will join a vibrant and supportive team, providing 1st Line Support for external clients networking issues. In the role of the Level 1 Network Support Engineer you will be very hands on, liaising with clients directly identifying new faults and providing updates on existing cases.
Responsibilities for the Level 1 Network Support Engineer:
* The ability to prioritise and manage fault cases, providing efficient solutions meeting clients SLA's * Working alongside the 2nd and 3rd Line Engineers escalating issues to a higher level if needed * Taking responsibility for all cases, using Salesforce system to log all fault cases and change requests, updating the system with any progresses * Reporting all faults to clients and managing the methods used to carry out the projects
Essential Skills for the Level 1 Network Support Engineer:
* Good understanding around Level 1 Networking * Juniper or Cisco accreditation or at least training at either a JNCIA or CCNA level * Understanding around Juniper * Understanding around VLANs * Experience working with the Microsoft technology stack
Desirable Skills for the Level 1 Network Support Engineer:
* Understanding of BGP within an ISP environment * Understanding OSPF within an ISP environment * Understanding of Fortinet Fortigate chassis * Understanding of Cisco chassis and Juniper EX/SRX/MX
It is essential as the Level 1 Network Support Engineer that you are able to maintain strong working relationships internally and are able to work with the team collaboratively to deliver the most efficient and effective customer-value solutions.
If you are interested in the Level 1 Network Support Engineer position that has a great potential for progression within the business and a brilliant opportunity to work within a supportive environment, then please apply immediately with an updated CV in the initial instance and then Alastair will follow up with a phone call.