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level 1 Network Engineer - Liverpool St - £24,000-£28,000 Bens

BBBH1856_1559936927

Network Systems Infrastucture

£24000.00 - £28000.00 per annum Benefits

City

Permanent

Job Description

Level 1 Network Support Engineer - £24,000 - £28,000 Benefits - Liverpool Street, London

Job Title: Level 1 Network Support Engineer

Location: Liverpool Street, London

Salary: £24,000 - £28,000

Working for a growing well-established business, the Level 1 Network Support Engineer will join a vibrant and supportive team, providing 1st Line Support for external clients networking issues. In the role of the Level 1 Network Support Engineer you will be very hands on, liaising with clients directly identifying new faults and providing updates on existing cases.

Responsibilities for the Level 1 Network Support Engineer:

* The ability to prioritise and manage fault cases, providing efficient solutions meeting clients SLA's
* Working alongside the 2nd and 3rd Line Engineers escalating issues to a higher level if needed
* Taking responsibility for all cases, using Salesforce system to log all fault cases and change requests, updating the system with any progresses
* Reporting all faults to clients and managing the methods used to carry out the projects

Essential Skills for the Level 1 Network Support Engineer:

* Good understanding around Level 1 Networking
* Juniper or Cisco accreditation or at least training at either a JNCIA or CCNA level
* Understanding around Juniper
* Understanding around VLANs
* Experience working with the Microsoft technology stack

Desirable Skills for the Level 1 Network Support Engineer:

* Understanding of BGP within an ISP environment
* Understanding OSPF within an ISP environment
* Understanding of Fortinet Fortigate chassis
* Understanding of Cisco chassis and Juniper EX/SRX/MX

It is essential as the Level 1 Network Support Engineer that you are able to maintain strong working relationships internally and are able to work with the team collaboratively to deliver the most efficient and effective customer-value solutions.

If you are interested in the Level 1 Network Support Engineer position that has a great potential for progression within the business and a brilliant opportunity to work within a supportive environment, then please apply immediately with an updated CV in the initial instance and then Alastair will follow up with a phone call.