Service Design & Introduction Analyst - £38,000 - £40,000 Excellent Bonus Benefits - City of London
You will be working with a leading financial services client of mine and will be tasked with assisting with the designing and transitioning services into production working closely with business stakeholders and internal teams.
You will look at each of your projects and fully understand what the service support will look like, the resources required along with the support requirements.
* Some experience with Service Design or Transition role with ITIL * Understanding an IT department and the roles within it, especially how the service is delivered * Previously worked with service teams, Vendor Support Agreements, Server Level Agreements, Operational Level Agreement and operating models * Prior experience working alongside project managers to create service documentation * ITIL qualifications * Self-starter with excellent interpersonal and communication skills * Proven ability to identify potential service risks and assumptions
* Previous experience working in finance * Previous experience working in projects * Experience working with project managers