2nd Line Engineer - London - £32,000 - £38,000 Benefits
My client was founded in 2002 and swiftly established a reputation for innovation and positive differentiation in the technology market. They are now looking an experience 2nd Line Infrastructure Engineer to just their successful and growing team.
As a 2nd Line Infrastructure Engineer, you will be joining the managed service division where you will be an escalation point for critical support issues for the enterprise level customers.
* Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment * Previous experience in a fast-paced customer facing/MSP helpdesk role * Ability to provide a customer focused service to committed Service levels * Ability to work under own initiative, manage own time, and work to deadlines * Strong interpersonal and communication skills, particularly customer-facing techniques and listening abilities * Proven ability to identify and resolve challenging technical problems * Sound judgement with demonstrable understanding of when and how to escalate issues * Ability to work with minimal supervision and manage a heavy workload * Ability to train and mentor junior team members of the service desk
* Experience in managing/troubleshooting Windows Servers * Experience of troubleshooting, supporting, installing and modifying all version of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications * Experience in configuration and maintenance of Active Directory Services, MS Exchange, SQL and Office 365 * In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop. * Working knowledge of VMWare & Hyper -V configuration and support is essential. * Strong understanding of network fundamentals (Security/DHCP/DNS) * Understanding of Scripting languages (PowerShell/VBScript) * Understanding and appreciation of the ITIL Framework * Experience of administrating and supporting backup solutions Commvault and RedStor * Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
What's On Offer:
Work in a fast-paced, collaborative and enjoyable environment delivering a world-class service.
* Pension * Bonus - around £5k * Medical insurance after probation period * Mileage/travel expenses as appropriate * Annual Leave 25 8 days
If this is a role you would be interested please apply with an updated version of your CV and you will be contacted.