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2nd Line Engineer - London - £32,000 - £38,000 Benefits


Network Systems Infrastucture

£32000.00 - £38000.00 per annum Benefits



Job Description

2nd Line Engineer - London - £32,000 - £38,000 Benefits

The Role

My client was founded in 2002 and swiftly established a reputation for innovation and positive differentiation in the technology market. They are now looking an experience 2nd Line Infrastructure Engineer to just their successful and growing team.

As a 2nd Line Infrastructure Engineer, you will be joining the managed service division where you will be an escalation point for critical support issues for the enterprise level customers.

Professional Experience:

* Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
* Previous experience in a fast-paced customer facing/MSP helpdesk role
* Ability to provide a customer focused service to committed Service levels
* Ability to work under own initiative, manage own time, and work to deadlines
* Strong interpersonal and communication skills, particularly customer-facing techniques and listening abilities
* Proven ability to identify and resolve challenging technical problems
* Sound judgement with demonstrable understanding of when and how to escalate issues
* Ability to work with minimal supervision and manage a heavy workload
* Ability to train and mentor junior team members of the service desk

Technical Skills:

* Experience in managing/troubleshooting Windows Servers
* Experience of troubleshooting, supporting, installing and modifying all version of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
* Experience in configuration and maintenance of Active Directory Services, MS Exchange, SQL and Office 365
* In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop.
* Working knowledge of VMWare & Hyper -V configuration and support is essential.
* Strong understanding of network fundamentals (Security/DHCP/DNS)
* Understanding of Scripting languages (PowerShell/VBScript)
* Understanding and appreciation of the ITIL Framework
* Experience of administrating and supporting backup solutions Commvault and RedStor
* Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

What's On Offer:

Work in a fast-paced, collaborative and enjoyable environment delivering a world-class service.

* Pension
* Bonus - around £5k
* Medical insurance after probation period
* Mileage/travel expenses as appropriate
* Annual Leave 25 8 days

If this is a role you would be interested please apply with an updated version of your CV and you will be contacted.