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2nd Line Desktop Support Engineer- Up to £35,000 Bonus

BBBH1706_1538074266

Network Systems Infrastucture

£30000.00 - £35000.00 per annum Bonus Benefits

Leicestershire / Leicestershire

Permanent

Job Description

2nd Line Support Desktop Engineer -£30,000 - £35,000 Bonus Benefits - Nuneaton

My client, who is a growing leader based in Nuneaton, is looking for an ambitious 2nd Desktop Support Engineer to join their dynamic team.

As a 2nd Line Support Desktop Engineer, you will be joining a busy team and will be responsible for providing support to users over the phone, via remote support, face to face and via email.

As a 2nd Line Support Desktop Engineer, you will be prioritising daily checks on the IT systems as well as being responsible for providing technical support to users that experience hardware / software technical issues. The 2nd Line Desktop Support Engineer will be liaising with other departments across IT on a regular basis to ensure that the best service possible is delivered at all times.

As a 2nd Line Support Desktop Engineer You will be a point of escalation for 1st Line issues that cannot be solved. The goal is to make sure that customer value is maintained to the standards required by the business so therefore a high level of support will be provided to a variety of levels within the business.

Key Skills:

* Previous experience working as a 2nd Line Support Desktop Engineer
* VMware - Troubleshooting
* Windows server 2012/2016 - Troubleshooting
* Active Directory - Group Policies and Troubleshooting
* Remote Access Server
* Routers & Switching
* Back-Ups

Desirable Skills:

* ITIL
* SharePoint
* Hyper- V
* MCSA/MCSE

This role will give you the opportunity to work in a fast-paced environment whilst also offering a great potential for career progression and development in a dynamic environment.