Role: 1st/2nd Line Support Engineer Duration: 6 Months Ext Location: East London (Initially the role will be remote) Rate: Up to £160 per day DOE - This is pay rate via umbrella
An NHS Trust is looking for an enthusiastic Service Desk Analyst to provide 1st/2nd line support to facilitate the increase in workload in light of the current situation.
As the 1st/2nd Line Engineer you will provide support to end users via email and over the phone. You will be responsible for logging any incidents or issues that get reported and prioritising the urgency of the issue to ensure it is resolved in a timely manner and all unresolvable faults escalated to 3rd line where appropriate.
Essential Skills Required for 1st/2nd Line Support Engineer:
* Previous 1st/2nd Line Support experience * Office 365 or Exchange - setting up new accounts, resetting passwords, security policies * Active Directory - group policies * Experience with Windows 7 or 10 * VMware * Strong problem-solving/troubleshooting skills
Desirable Skills for the 1st/2nd Line Support Engineer:
* NHS Experience * Previously provided remote support
If you would like to be considered for the role of 1st/2nd Line Service Desk Analyst, please apply in the first instance.