1st Line Helpdesk Support Analyst - Central London - £20,000 - £24,000 Benefits
A client of mine, an award winning organisation in the financial sector is looking for a driven individual who is approachable and sociable who has aslo had minimal technical helpdesk experience with a keen passion for IT looking to kick start their career.
Essential Skills Required for 1st Line Helpdesk Support Analyst:
* Experience with Office Suite * Experience with Active Directory - adding / deleting users * Excellent written and verbal communication skills * Strong organisational skills
Desirable Skills for the 1st Line Helpdesk Support Analyst:
* Experience in the financial industry * Previous customer service experience
This is a great opportunity for you to start your career in IT while gaining experience in the financial industry with a company who has heavily invested in their staff over the past few years. My client offers excellent career progression opportunities to align with their ambitious growth plans.
Daily Duties of the 1st Line Helpdesk Support Analyst:
Acting as 1st line support you will provide 1st line support to end users via the phone and face to face by logging any incidents or issues that get reported and prioritise the urgency of the issue ensuring tickets are resolved in a timely manner. In addition to this you will be responsible for the maintenance and general upkeep of the office hardware to a good working standard.
If you are successful in securing in securing the role of the 1st Line Helpdesk Support Analyst, you will get the opportunity to work with the following technologies:
* MDM (mobile device management) * VoIP * Exchange / Office 365 * Hardware * Microsoft Office 2012, 2013 &365 * Microsoft Exchange * Windows Server 2003, 2008 & 2012
The successful individual will have the opportunity to work across other locations if they wish across the UK, Amsterdam and Miami.
If you feel you are suitable for the 1st Line Helpdesk Support Analyst role I would love to hear from you! To apply for the 1st Line Helpdesk Support Analyst position please contact Freya Holliman on 0207 9522 444 or apply with your CV.
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