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1st Line Engineer - Central London - Up To £25,000 Benefits


Information Security

£20000 - £25000.00 per annum Benefits



Job Description

1st Line Engineer - Central London - Up To £25,000 Benefits

My client, a rapidly growing facilities management firm is looking for a 1st Line Engineer to join their team. This position has come to creation due to the recent rapid expansion they have recently seen along with their plans to branch out into overseas markets. To support their ambitious plans, they need to bolster their IT team with a highly driven 1st Line Engineer.

The 1st Line Engineer will be on the service desk as well working alongside their internal IT teams to support all the functions of the business. The 1st Line Engineer will be expected to work with both physical infrastructure as well as the latest cloud technology to deliver the best possible service for their customers. The ideal 1st Line Engineer will have high levels of entrepreneurial drive and commercial awareness to be able to create technology solutions needed to support a high growth service orientated business.

The role of the 1st Line Support Engineer

* Managing the helpdesk, logging IT support ticket and managing repots
* Monitoring the live systems and escalating alerts to the relevant parties
* Develop standard procedures and best practices for IT staff as well as the end users
* Manage the 3rd party IT vendors who look after the telecoms and network infrastructure
* Travelling round Central London to support a number of offices with the option to select your favored locations

Essential Skills for the 1st Line Engineer position:

* Windows Server 2012/2016 - administration
* Windows 10 or OSX - support users in that enviroment
* Active Directory - password resets and creating user accounts
* Office 365 or Exchange - email support

Desirable Skills for the 1st Line Engineer position:

* Implementing Group Policy on Active Directory
* iOS mobile phones
* Knowledge around the fundamentals of VMware
* Knowledge around Cyber Security
* Previous experience in Auditing
* Knowledge of MDM solutions
* Professional qualification eg MCSA, MCSE or Degree level education

If you are keen in the 1st Line Engineer position and in joining a company at the cutting edge of their industry, then please apply with a copy of your up to date CV and Alastair will be in contact shortly.